# Nine Internet Solutions AG - Documentation

> Official documentation for Nine's cloud products and services

This file contains links to documentation sections following the llmstxt.org standard.

## Table of Contents

- [Cloudflare FAQs](https://docs.nine.ch/docs/cloudflare/cloudflare-faqs.md): The activation of Cloudflare may have some implications for your websites/applications. We have therefore collected the most important information ...
- [Price & Product Overview Cloudflare](https://docs.nine.ch/docs/cloudflare/cloudflare-overview.md): We offer multiple options to use Cloudflare in combination with Nine services, ranging from fully managed solutions operated by Nine to support for...
- [Cockpit Account Suspension](https://docs.nine.ch/docs/cockpit/cockpit-account-suspension.md): You open the Cockpit or try to create a self-service resource and you get a message, that your customer account is suspended.
- [Contact Management and Cockpit Access](https://docs.nine.ch/docs/cockpit/contact-management-and-cockpit-access.md): From February 2023, our customers will be able to manage their contacts themselves via <Cockpit />. People will now have access to Cockpit with an ...
- [Creating New Customer Account](https://docs.nine.ch/docs/cockpit/creating-new-customer-account.md): Creating a customer account, whether for personal use or an organization, is a simple and straightforward process. Both types of accounts allow for...
- [Difference between your User Profile and a Customer Account](https://docs.nine.ch/docs/cockpit/difference-between-your-user-profile-and-a-customer-account.md): In our cockpit, we provide two types of accounts. This page gives an overview of the two types and how they are different from each other.
- [How to change your address](https://docs.nine.ch/docs/cockpit/how-to-change-your-address.md): This page describes how to change your address. There's different types of addresses, which are all covered in this article.
- [How to change your Cockpit credentials](https://docs.nine.ch/docs/cockpit/how-to-change-your-cockpit-credentials.md): This page describes, how you can manage your user profile credentials. For more information about your user profile, please visit [Difference betwe...
- [Datacenter access](https://docs.nine.ch/docs/colocation/datacenter-access.md): Your own access enables you to enter the datacenter and access your rack or housing at any time (24/7) using access control and a key.
- [How can I restart the server (Remote Hands)?](https://docs.nine.ch/docs/colocation/how-can-i-restart-the-server-remote-hands.md): As we do not always have staff on-site at the data center, we ourselves have to organise an employee to carry out even a simple restart of a server.
- [Price & Product Overview Colocation & Server Housing](https://docs.nine.ch/docs/colocation/colocation-and-housing-overview.md): [Colocation & Server Housing Product Page](https://nine.ch/products/colocation/)
- [Remote Console IP-KVM](https://docs.nine.ch/docs/colocation/remote-console-ip-kvm.md): For Root-Server, Housing and Colocation customers we offer an IP-KVM device that will be connected to your server.
- [Basic authentication](https://docs.nine.ch/docs/deplo-io/configuration/deploio-basic-authentication.md): You can enable basic authentication for your application by using the
- [Build customization](https://docs.nine.ch/docs/deplo-io/configuration/deploio-build-customization.md): To customize certain aspects of the build process, build environment variables
- [Buildpack Stacks](https://docs.nine.ch/docs/deplo-io/configuration/buildpack-stacks.md): A buildpack stack defines the set of buildpacks used to build your application.
- [Configuration layers](https://docs.nine.ch/docs/deplo-io/configuration/deploio-configuration-layers.md): A Deploio application can be customized by multiple options. These options can
- [Connecting to Services](https://docs.nine.ch/docs/deplo-io/configuration/deploio-connecting-to-services.md): :::warning[Beta]
- [Custom Host Names](https://docs.nine.ch/docs/deplo-io/configuration/deploio-custom-hosts.md): By default, every Deploio application gets a generated host name in
- [Deploy Jobs](https://docs.nine.ch/docs/deplo-io/configuration/deploio-deploy-jobs.md): A deploy job is a command that is executed before a new release gets deployed.
- [Health Probe](https://docs.nine.ch/docs/deplo-io/configuration/deploio-health-probe.md): By default in Deploio, an application is considered ready as soon as the web
- [Pausing an app](https://docs.nine.ch/docs/deplo-io/configuration/pausing-an-app.md): You can pause an app in Deploio to stop all costs. This will scale down all
- [Accessing private repositories](https://docs.nine.ch/docs/deplo-io/configuration/deploio-private-repository-access.md): There are 2 methods to access private git repositories. You can either use the
- [Procfile](https://docs.nine.ch/docs/deplo-io/configuration/deploio-procfile.md): The Procfile is something that Heroku introduced and has been adopted as
- [Scheduled Jobs](https://docs.nine.ch/docs/deplo-io/configuration/scheduled-jobs.md): A scheduled job is a command that runs at regular intervals based on a
- [Use a custom port](https://docs.nine.ch/docs/deplo-io/configuration/deploio-use-a-custom-port.md): In most cases you don't need to change the default port that Deploio chooses
- [Setting environment variables](https://docs.nine.ch/docs/deplo-io/configuration/deploio-setting-environment-variables.md): You might want to configure extra environment variables that will be passed to
- [Worker Jobs](https://docs.nine.ch/docs/deplo-io/configuration/deploio-worker-jobs.md): Worker jobs are separate processes which use the same image as the application,
- [Copying an App](https://docs.nine.ch/docs/deplo-io/copy-app.md): To copy an existing app you can use the `copy application` command. This creates
- [Dockerfile Build](https://docs.nine.ch/docs/deplo-io/dockerfile-build.md): With [Dockerfile](https://docs.docker.com/build/concepts/dockerfile/) builds, Deploio can build any app that can be built using a
- [Getting Started with Deploio](https://docs.nine.ch/docs/deplo-io/getting-started-with-deploio.md): Deploio is a fully managed app platform where you just bring the source code of your web application and it'll take care of building and deploying ...
- [HTTP Headers](https://docs.nine.ch/docs/deplo-io/http-headers.md): Deploio apps are served by our TLS-termination proxy, which set the following HTTP headers to provide request information:
- [Deploio (PaaS)](https://docs.nine.ch/docs/deplo-io/category-deploio.md): Deploio is a fully managed app platform where you just bring the source code of your web application and it takes care of building and deploying it...
- [Go](https://docs.nine.ch/docs/deplo-io/languages/go.md): The Deploio Go build environment makes use of the [Heroku Go Cloud Native
- [Node.js](https://docs.nine.ch/docs/deplo-io/languages/nodejs.md): The Deploio Node.js build environment uses the [Paketo Node.js
- [PHP](https://docs.nine.ch/docs/deplo-io/languages/php.md): The Deploio PHP build environment uses the [Paketo PHP
- [Python](https://docs.nine.ch/docs/deplo-io/languages/python.md): The Deploio Python build environment uses the [Paketo Python
- [Ruby](https://docs.nine.ch/docs/deplo-io/languages/ruby.md): The Deploio Ruby build environment makes use of the [Ruby Heroku Cloud Native
- [Static Sites](https://docs.nine.ch/docs/deplo-io/languages/static.md): If you have a site with purely static content, Deploio makes use of a
- [Observing your App](https://docs.nine.ch/docs/deplo-io/observing-your-app.md): Whether your app is running as expected or not, there are various ways to find
- [Troubleshooting and Advanced Topics](https://docs.nine.ch/docs/deplo-io/deploio-troubleshooting-and-advanced-topics.md): Understanding the backend process helps you troubleshoot deployment issues. During a successful app creation, Deploio performs these steps:
- [Edit your Hosts File to access your domain on another server/IP](https://docs.nine.ch/docs/dns/edit-your-hosts-file-to-access-your-domain-on-another-serverip.md): During the lifetime of a website, you will probably have the need to migrate the whole website to another host with another IP address.
- [How do I create a PTR record/reverse DNS?](https://docs.nine.ch/docs/dns/how-do-i-create-a-ptr-recordreverse-dns.md): You can define the PTR record (reverse DNS) by going to <Cockpit />.
- [How do I set up a domain?](https://docs.nine.ch/docs/dns/how-do-i-set-up-a-domain.md): In the <Cockpit />, you can enter domains on ns5.nine.ch and ns6.nine.ch name servers. Follow these steps to create a new domain:
- [How do I use ns5/6.nine.ch as a second DNS?](https://docs.nine.ch/docs/dns/how-do-i-use-ns56-nine-ch-as-a-second-dns.md): If you want to operate your own DNS server and configure the Nine DNS server to be a slave to prevent downtime, follow these steps:
- [SWITCH says that the domain is not functioning. What should I do?](https://docs.nine.ch/docs/dns/switch-says-that-the-domain-is-not-functioning-what-should-i-do.md): SWITCH will check whether your entered name servers are responsible for your domain. If this check fails, you will see the message "This domain nam...
- [What are the DNS resolvers?](https://docs.nine.ch/docs/dns/what-are-the-dns-resolvers.md): We provide three DNS resolvers for servers hosted at Nine.
- [Certifications](https://docs.nine.ch/docs/general/certifications.md): <table style={{ width: "100%" }}>
- [Contact Nine](https://docs.nine.ch/docs/general/contact.md): You can reach our support team by email, phone, or through the Support Portal:
- [Datacenter Locations](https://docs.nine.ch/docs/general/datacenter-locations.md): These are the available datacenter locations and the products we offer in each of the locations:
- [Status Page](https://docs.nine.ch/docs/general/status-page.md): You can access our status page at [status.nine.ch](https://status.nine.ch).
- [Sustainable Electricity](https://docs.nine.ch/docs/general/renewable-energy.md): Our two datacenter locations use different electricity sources:
- [Weekly Maintenance Window](https://docs.nine.ch/docs/general/weekly-maintenance-window.md): A weekly maintenance window is defined for scheduled maintenance work.
- [Why can't I access my server using SSH/FTP?](https://docs.nine.ch/docs/general/why-cant-i-access-my-server-using-sshftp.md): If you have had multiple login attempts with invalid credentials, it is possible that your IP has been blocked for SSH, SFTP, FTPS and FTP login. W...
- [docs.nine.ch](https://docs.nine.ch/docs/intro.md): We have prepared a variety of information and support articles for our products for you.<br />
- [Acceptable Use Policy](https://docs.nine.ch/docs/legal-documents/acceptable-use-policy.md): The provisions of the Acceptable Use Policy apply to all services offered by Nine Internet Solutions AG (hereinafter called "nine"). By using our p...
- [Commitment to Data Protection](https://docs.nine.ch/docs/legal-documents/commitment-to-data-protection.md): We understand that data protection is of the utmost importance. As your conscientious service provider, we do everything in our might to keep your ...
- [Data Processing Agreement (DPA)](https://docs.nine.ch/docs/legal-documents/data-processing-agreement.md): between
- [General Terms and Conditions (GTC)](https://docs.nine.ch/docs/legal-documents/general-terms-and-conditions.md): These General Terms and Conditions (GTC) apply to all services offered by Nine Internet Solutions AG (hereinafter called "nine"). By using our serv...
- [Technical and organizational measures (TOMs)](https://docs.nine.ch/docs/legal-documents/technical-and-organizational-measures-toms.md): Of the organization: Nine Internet Solutions AG
- [Application Monitoring](https://docs.nine.ch/docs/managed-kubernetes/gke/application-monitoring.md): Application Monitoring is a component of nine Managed GKE that allows you to monitor your applications in a self-service way.
- [Argo CD](https://docs.nine.ch/docs/managed-kubernetes/gke/argo-cd.md): Argo CD is a service of nine Managed GKE that allows to continuously deploy applications to the GKE cluster by using a gitops workflow.
- [Automatic TLS Certificates](https://docs.nine.ch/docs/managed-kubernetes/gke/automatic-tls-certificates.md): Automated TLS certificate provisioning is a service of nine Managed GKE that allows you to automate the lifecycle of Let's Encrypt certificates for...
- [Autoscaling your GKE workload](https://docs.nine.ch/docs/managed-kubernetes/gke/autoscaling-your-gke-workload.md): Autoscaling enables you to worry less about capacity planning and ensures the uptime of your services during load peaks. All this while you only pa...
- [Backup and Restore](https://docs.nine.ch/docs/managed-kubernetes/gke/backup-and-restore.md): Backup & Restore is a service of nine Managed GKE allowing for regular backups and recovery of cluster data and configuration.
- [Centralized Logging with Loki](https://docs.nine.ch/docs/managed-kubernetes/gke/centralized-logging-with-loki.md): Centralized Logging allows you to view and query logs of your containers using Grafana Loki.
- [Cloud Pub/Sub](https://docs.nine.ch/docs/managed-kubernetes/gke/cloud-pubsub.md): Cloud Pub/Sub is an asynchronous service-to-service messaging system provided by
- [Cloud SQL](https://docs.nine.ch/docs/managed-kubernetes/gke/cloud-sql.md): Cloud SQL is a service of GCP that allows customers to run mySQL or Postgres databases.
- [Cluster Monitoring](https://docs.nine.ch/docs/managed-kubernetes/gke/cluster-monitoring.md): Cluster Monitoring is a component of nine Managed GKE that allows you to
- [Container Registry](https://docs.nine.ch/docs/managed-kubernetes/gke/container-registry.md): Container registry is a service of Nine Managed GKE that allows you to securely store your container images on Google infrastructure.
- [Filestore](https://docs.nine.ch/docs/managed-kubernetes/gke/filestore.md): Filestore is a GCP service that allows you to run high-performance, fully managed file storage.
- [Google Cloud Storage](https://docs.nine.ch/docs/managed-kubernetes/gke/google-cloud-storage.md): Google Cloud Storage(GCS) is the object storage service of GCP.
- [Helm and Chartmuseum](https://docs.nine.ch/docs/managed-kubernetes/gke/helm-and-chartmuseum.md): Helm and Chartmuseum are a set of services that provide the industry standard for packaging Kubernetes deployments.
- [Google Kubernetes Engine (GKE)](https://docs.nine.ch/docs/managed-kubernetes/gke/nine-managed-gke.md): nine managed Kubernetes is a platform, based on Google's Kubernetes Engine, with a Swiss location and additional services that let you focus on you...
- [Ingress](https://docs.nine.ch/docs/managed-kubernetes/gke/ingress.md): The ingress system of kubernetes is specifically designed to route external HTTP and HTTPS traffic into the cluster. It is composed of the ingress ...
- [Kubernetes Dashboard](https://docs.nine.ch/docs/managed-kubernetes/gke/kubernetes-dashboard.md): The Kubernetes dashboard is a service for nine Managed GKE that provides a web interface for your cluster.
- [Log Forwarding](https://docs.nine.ch/docs/managed-kubernetes/gke/log-forwarding.md): Log Forwarding allows you to send all logs of your containers running on GKE to an existing centralized logging solution.
- [Memorystore](https://docs.nine.ch/docs/managed-kubernetes/gke/memorystore.md): Memorystore is a GCP service that allows customers to run a Redis instance.
- [Sealed Secrets](https://docs.nine.ch/docs/managed-kubernetes/gke/sealed-secrets.md): _Sealed Secrets_ encrypts Kubernetes _Secrets_ so you can store them in git without any worries.
- [Storage](https://docs.nine.ch/docs/managed-kubernetes/gke/storage.md): Storage is a service of nine Managed GKE that allows you to persist data in your cluster.
- [Users & Permissions](https://docs.nine.ch/docs/managed-kubernetes/gke/users-permissions.md): For maximum security nine controls user access and authentication to your cluster. If you wish to add new user you must request this from <SupportM...
- [Alertmanager](https://docs.nine.ch/docs/managed-kubernetes/nke/alertmanager.md): Alertmanager is a component of NKE that allows you to monitor your applications.
- [ArgoCD](https://docs.nine.ch/docs/managed-kubernetes/nke/argocd.md): Argo CD is a service that allows you to continuously deploy applications to NKE clusters by using a gitops workflow.
- [Audit Logging](https://docs.nine.ch/docs/managed-kubernetes/nke/audit-logging-on-nke.md): The Audit Log feature enables Kubernetes auditing for NKE. Kubernetes auditing
- [Autoscaling your NKE workload](https://docs.nine.ch/docs/managed-kubernetes/nke/autoscaling-your-nke-workload.md): Autoscaling enables you to worry less about capacity planning and ensures the uptime of your services during load peaks. All this while you only pa...
- [Backup and Restore](https://docs.nine.ch/docs/managed-kubernetes/nke/backup-and-restore.md): Backup & Restore is a service of NKE allowing for regular backups and recovery
- [Cluster Login](https://docs.nine.ch/docs/managed-kubernetes/nke/cluster-login.md): - [Install kubectl](https://kubernetes.io/docs/tasks/tools/#kubectl)
- [Container (OCI) Registry](https://docs.nine.ch/docs/managed-kubernetes/nke/container-oci-registry.md): _Registry_ is a service for storing private container images and Helm charts.
- [Deletion Protection](https://docs.nine.ch/docs/managed-kubernetes/nke/deletion-protection.md): Deletion protection allows to prevent specific Kubernetes resources from being
- [External Secrets](https://docs.nine.ch/docs/managed-kubernetes/nke/external-secrets.md): [External Secrets Operator](https://external-secrets.io/latest/) (ESO) is a Kubernetes
- [Grafana](https://docs.nine.ch/docs/managed-kubernetes/nke/grafana.md): Grafana allows you to quickly see the current state of your cluster and deployments.
- [Nine Kubernetes Engine (NKE)](https://docs.nine.ch/docs/managed-kubernetes/nke/nine-kubernetes-engine.md): Nine Kubernetes Engine or NKE is a fully managed Kubernetes offering running in Nine-operated data centers in Switzerland. Supplemented by addition...
- [Ingress](https://docs.nine.ch/docs/managed-kubernetes/nke/ingress.md): The ingress system of Kubernetes is specifically designed to route external
- [Kubernetes Cluster backed by vcluster](https://docs.nine.ch/docs/managed-kubernetes/nke/kubernetes-cluster-backed-by-vcluster.md): A vcluster is an alternative to [NKE](./)-backed Kubernetes clusters with different use-cases and limitations. It makes use of [vcluster](https://w...
- [Loki](https://docs.nine.ch/docs/managed-kubernetes/nke/loki.md): Loki allows you to view and query logs of your containers using Grafana Loki.
- [Metrics Agent](https://docs.nine.ch/docs/managed-kubernetes/nke/metrics-agent.md): Metrics Agent is a component of NKE that monitors applications. It succeeds [Prometheus](../nke/prometheus.md).
- [Prometheus](https://docs.nine.ch/docs/managed-kubernetes/nke/prometheus.md): Prometheus is a component of NKE that allows you to monitor your applications.
- [Quota System](https://docs.nine.ch/docs/managed-kubernetes/nke/quota-system.md): Since all resources in and around NKE are self-serviceable, there is a quota system in place to safeguard against accidental creation of many costl...
- [Sealed Secrets](https://docs.nine.ch/docs/managed-kubernetes/nke/sealed-secrets.md): _Sealed Secrets_ encrypts Kubernetes _Secrets_ so you can store them in git
- [Security Concepts](https://docs.nine.ch/docs/managed-kubernetes/nke/security-concepts.md): An NKE cluster is based on a [Rancher Kubernetes Engine 2
- [Service Connections](https://docs.nine.ch/docs/managed-kubernetes/nke/nke-service-connections.md): A `ServiceConnection` creates an encrypted, authenticated tunnel between a source and a
- [Static Egress](https://docs.nine.ch/docs/managed-kubernetes/nke/static-egress-nke.md): The static egress feature allows your Pods to have a static, predictable
- [Tempo](https://docs.nine.ch/docs/managed-kubernetes/nke/tempo.md): [Tempo](https://grafana.com/oss/tempo/) is a distributed tracing backend which allows you to store traces emitted
- [Run Ruby Applications](https://docs.nine.ch/docs/managed-server-services/applications/how-to-run-ruby-applications.md): This article explains how to run Ruby apps on Nine's managed servers.
- [Sending Emails from Applications](https://docs.nine.ch/docs/managed-server-services/applications/how-to-send-emails-from-applications.md): Postfix, the [Mail Transfer Agent](https://en.wikipedia.org/wiki/Message_transfer_agent) pre-installed on Nine systems, is not offered as a Managed...
- [Installing phpMyAdmin in userspace](https://docs.nine.ch/docs/managed-server-services/applications/installing-phpmyadmin-in-userspace.md): Installing phpMyAdmin in user space will come with severals benefits, including:
- [Manage Daemons as a User With Systemd](https://docs.nine.ch/docs/managed-server-services/applications/manage-daemons-as-a-user-with-systemd.md): Starting with Ubuntu Xenial, [systemd](https://www.freedesktop.org/wiki/Software/systemd/) is now used as the init system. In this article, we expl...
- [Manage Tomcat Applications](https://docs.nine.ch/docs/managed-server-services/applications/manage-tomcat-applications.md): [Apache Tomcat](https://tomcat.apache.org) is an open-source Java application server that runs Java Servlets, JSPs, and web applications.
- [Run Node.js Applications](https://docs.nine.ch/docs/managed-server-services/applications/run-node-js-applications.md): This article explains how to run Node.js apps on Nine's managed servers.
- [Run Python applications with uWSGI](https://docs.nine.ch/docs/managed-server-services/applications/run-python-applications-with-uwsgi.md): This article explains how to run Python apps on Nine's managed servers with uWSGI in userspace.
- [Data Backups and Restore](https://docs.nine.ch/docs/managed-server-services/data-backups-and-restores.md): Nine creates daily backups of the file system on your managed server. These backups are encrypted and transferred to our backup system at two separ...
- [MySQL Backup and Restore](https://docs.nine.ch/docs/managed-server-services/databases/mysql-backup-and-restoration.md): Nine creates backups of your servers MySQL databases every day between 02:00 and 03:00. These backups are stored locally for 10 days, and are also ...
- [nine-manage-databases](https://docs.nine.ch/docs/managed-server-services/databases/nine-manage-databases.md): Nine provides a command line tool for managing databases and database users. `nine-manage-databases` can be used via SSH. Currently, MySQL / MariaD...
- [PostgreSQL Backup and Restore](https://docs.nine.ch/docs/managed-server-services/databases/postgresql-backup-and-restoration.md): Nine creates daily backups of the Postgres databases on your managed server between 02:00 and 03:00 o clock. These backups are kept locally for 10 ...
- [Redis-Compatible In-Memory Databases (key-value store)](https://docs.nine.ch/docs/managed-server-services/databases/redis-compatible-in-memory-databases.md): On this page you will find information on Redis-compatible [in-memory databases](https://en.wikipedia.org/wiki/In-memory_database) as a managed ser...
- [Price & Product Overview Managed Server](https://docs.nine.ch/docs/managed-server-services/managedserver-overview.md): Prices in CHF excl. VAT
- [Managed Service FTPAdmin](https://docs.nine.ch/docs/managed-server-services/ftpadmin.md): FTPAdmin is a browser based tool for creating and managing FTP user accounts. The FTPAdmin web interface is accessible
- [Managed Service Podman](https://docs.nine.ch/docs/managed-server-services/podman-daemon-and-rootless-containers.md): Podman is a daemonless container engine for developing, managing, and running OCI containers on Linux. On our managed servers, you can run containe...
- [Managed Service Solr](https://docs.nine.ch/docs/managed-server-services/managed-service-solr.md): Apache Solr is an open source search server based on Java.
- [Ubuntu Focal Upgrades](https://docs.nine.ch/docs/managed-server-services/operating-system-and-software-versions/ubuntu-focal-upgrades.md): Ubuntu Focal has [entered the ESM period](./ubuntu-support-periods-and-esm-information) in April 2025.
- [Ubuntu Support Periods and ESM Information](https://docs.nine.ch/docs/managed-server-services/operating-system-and-software-versions/ubuntu-support-periods-and-esm-information.md): Canonical, the organisation that publishes Ubuntu Linux, supports each version release for a pre-determined period of time.
- [Which Software Versions Are Available on My Server?](https://docs.nine.ch/docs/managed-server-services/operating-system-and-software-versions/which-software-versions-are-available-on-my-server.md): Our managed servers are usually delivered with the latest Ubuntu LTS release.
- [Can I obtain root access?](https://docs.nine.ch/docs/managed-server-services/operations/can-i-obtain-root-access.md): nine does not allow privileged access by customers on their "Managed" servers.  
- [Connecting to Your Server: SFTP, FTP, and SSH](https://docs.nine.ch/docs/managed-server-services/operations/connecting-to-your-server-sftp-ftp-and-ssh.md): This article will guide you through the process of connecting to your server using the three common protocols SFTP, FTP, and SSH.
- [Cron Jobs](https://docs.nine.ch/docs/managed-server-services/operations/cron-jobs.md): The `cron` command-line utility is a job scheduler. You can use cron jobs, to run periodically at fixed times, dates, or intervals.
- [How do I work out a good String Check / Action Plan for my SLA?](https://docs.nine.ch/docs/managed-server-services/operations/how-do-i-work-out-a-good-string-check-action-plan-for-my-sla.md): As part of our Service Level Agreement(SLA), we need two things from you for its implementation: a string check and an action plan. In the followin...
- [How to mount S3 bucket as a file system](https://docs.nine.ch/docs/managed-server-services/operations/how-to-mount-s3-bucket-as-a-file-system.md): In this article, we describe the setup and mounting of a S3 bucket in your user space environment with Rclone for Ubuntu 16.04 and newer. This allo...
- [inodes](https://docs.nine.ch/docs/managed-server-services/operations/inodes.md): An inode (index node) is a fundamental data structure in Linux file systems that stores essential metadata about files and directories, including:
- [Migrate website files/databases to new server](https://docs.nine.ch/docs/managed-server-services/operations/migrate-website-filesdatabases-to-new-server.md): This article describes how you can migrate a website from one server to another with as little interruption as possible.
- [Out-of-Memory (OOM) Event](https://docs.nine.ch/docs/managed-server-services/operations/out-of-memory-oom-event.md): The Linux kernel constantly monitors a system's memory usage. If usage reaches a critical threshold, the
- [Rotate Log Files](https://docs.nine.ch/docs/managed-server-services/operations/rotate-log-files.md): Sometimes log files can become quite large.
- [Security recommendations for your Managed Server](https://docs.nine.ch/docs/managed-server-services/operations/security-recommendations.md): Ensuring data integrity and confidentiality is crucial for any application or environment. Therefore, we would like to
- [Interpreting security scan reports for your server](https://docs.nine.ch/docs/managed-server-services/operations/security-scans.md): Application security scans are a great way to review and improve the security of customer-facing applications.
- [Zstd](https://docs.nine.ch/docs/managed-server-services/operations/zstd.md): Zstd (Zstandard) is a modern compression algorithm developed by Facebook that Nine uses for compressing database dumps
- [Create a Certificate Signing Request (CSR)](https://docs.nine.ch/docs/managed-server-services/tls-ssl-information/create-a-certificate-signing-request-csr.md): A CSR (Certificate Signing Request) is a digital request for issuing a TLS certificate.
- [Order a TLS Certificate](https://docs.nine.ch/docs/managed-server-services/tls-ssl-information/how-do-i-order-a-tls-certificate.md): A TLS certificate makes your domain accessible via HTTPS, establishing a secure channel that encrypts data transmission and verifies the server's i...
- [TLS Compatibility](https://docs.nine.ch/docs/managed-server-services/tls-ssl-information/tls-compatibility.md): All Nine managed services support TLS 1.2 and TLS 1.3 by default.
- [Managed Service PHP](https://docs.nine.ch/docs/managed-server-services/webserver/PHP/managed-service-php.md): The PHP versions available depend on the Ubuntu version in use.
- [PHP Composer](https://docs.nine.ch/docs/managed-server-services/webserver/PHP/php-composer.md): [Composer](https://getcomposer.org/) is a tool for dependency management in PHP. It allows you to declare the libraries your project depends on and...
- [PHP Settings With .user.ini](https://docs.nine.ch/docs/managed-server-services/webserver/PHP/php-settings-with-user-ini.md): A [`.user.ini`](https://www.php.net/manual/en/configuration.file.per-user.php) file allows you to easily customize PHP settings. Starting with Ubun...
- [Blocking Bot Requests](https://docs.nine.ch/docs/managed-server-services/webserver/blocking-bot-requests.md): Websites are frequently made inaccessible due to an overwhelming surge in traffic, which is often caused by aggressive bot activity. While traditio...
- [Does Nine provide (D)DoS protection options?](https://docs.nine.ch/docs/managed-server-services/webserver/does-nine-ch-provide-d-dos-protection-options.md): Nine is a Cloudflare partner and offers the services of Cloudflare with the needed consulting and configuration for your environment.
- [How do I redirect from HTTP to HTTPS?](https://docs.nine.ch/docs/managed-server-services/webserver/how-do-i-redirect-from-http-to-https.md): Redirection from HTTP to HTTPS can be performed in various places: in the application, in the web server or in an upstream proxy/CDN such as [Cloud...
- [Let's Encrypt on Load Balancers](https://docs.nine.ch/docs/managed-server-services/webserver/nine-manage-vhosts/lets-encrypt-on-load-balancers.md): :::note[For Load Balancer Setups only]
- [Manage VirtualHosts with nine-manage-vhosts](https://docs.nine.ch/docs/managed-server-services/webserver/nine-manage-vhosts/manage-virtualhosts-with-nine-manage-vhosts.md): Virtual Hosting is the simultaneous operation of multiple websites (domains) on a common host (server).
- [nine-manage-vhosts with Let's Encrypt](https://docs.nine.ch/docs/managed-server-services/webserver/nine-manage-vhosts/nine-manage-vhosts-with-lets-encrypt.md): `nine-manage-vhosts` supports managing certificates using [Let's Encrypt](https://letsencrypt.org/).
- [nine-manage-vhosts with multi-user](https://docs.nine.ch/docs/managed-server-services/webserver/nine-manage-vhosts/nine-manage-vhosts-with-multi-user.md): On managed servers, Nine provides you with the CLI tool `nine-manage-vhosts` to manage websites. Using `nine-manage-vhosts` you can create addition...
- [Using mod_security with nine-manage-vhosts](https://docs.nine.ch/docs/managed-server-services/webserver/nine-manage-vhosts/using-mod_security-with-nine-manage-vhosts.md): mod_security is the implementation of the [OWASP rule set](https://www.owasp.org) for the apache webserver. mod_security acts as an application fir...
- [Varnish cache: control cache using HTTP](https://docs.nine.ch/docs/managed-server-services/webserver/varnish-cache-control-cache-using-http.md): We offer an HTTP API for the autonomous management of Varnish cache. This allows you to invalidate individual pages or entire areas or to update in...
- [Welcome to Nine's Managed Services](https://docs.nine.ch/docs/managed-server-services/welcome-overview.md): Welcome to Nine's Managed Services. We'd like to provide a comprehensive overview of our services, tools, best practices and
- [What does the server management include?](https://docs.nine.ch/docs/managed-server-services/what-does-the-server-management-include.md): The server management provided by Nine ensures a smooth operation.
- [nctl](https://docs.nine.ch/docs/nctl/nctl-docs.md): [nctl](https://github.com/ninech/nctl) is a tool to interact with your Nine
- [Manage buckets and users](https://docs.nine.ch/docs/object-storage/manage-buckets-and-users.md): Our customer interface <Cockpit /> allows you to create and manage our "Object Storage" product in a self service fashion.
- [Object Storage Client Tools](https://docs.nine.ch/docs/object-storage/object-storage-client-tools.md): Besides integrations into your development framework, there are dozens of tools to access buckets. We present configurations for the most common to...
- [On-Demand Services](https://docs.nine.ch/docs/on-demand-services/category-on-demand-services.md): This page lists the prices in CHF excl. VAT for all on-demand services. For a more interactive calculation, please use our [Price Calculator](https...
- [Key-Value Store (Redis Compatible)](https://docs.nine.ch/docs/on-demand-services/key-value-store.md): Our Key-Value Store is a Redis compatible in memory key-value database used as a distributed cache and message broker. On-Demand Key-Value Stores o...
- [MySQL — Business](https://docs.nine.ch/docs/on-demand-services/mysql/business.md): The Business tier is great to deploy your production workloads or if you want a full database instance with dedicated resources and the flexibility...
- [MySQL — Economy](https://docs.nine.ch/docs/on-demand-services/mysql/economy.md): Databases in the Economy tier run in a logically separated tenant on a shared, multi-tenant environment managed by Nine. This makes them a perfect ...
- [MySQL](https://docs.nine.ch/docs/on-demand-services/mysql/category-on-demand-databases-mysql.md): Databases come in different tiers with different feature sets. The following table gives an overview over the differences of these tiers:
- [OpenSearch](https://docs.nine.ch/docs/on-demand-services/opensearch.md): Nine's On-Demand OpenSearch removes the operational burden of running and maintaining search and analytics infrastructure. The service scales with ...
- [PostgreSQL — Business](https://docs.nine.ch/docs/on-demand-services/postgresql/business.md): The Business tier is great to deploy your production workloads or if you want a full database instance with dedicated resources and the flexibility...
- [PostgreSQL — Economy](https://docs.nine.ch/docs/on-demand-services/postgresql/economy.md): Databases in the Economy tier run in a logically separated tenant on a shared, multi-tenant environment managed by Nine. This makes them a perfect ...
- [PostgreSQL](https://docs.nine.ch/docs/on-demand-services/postgresql/category-on-demand-databases-postgresql.md): Databases come in different tiers with different feature sets. The following table gives an overview over the differences of these tiers:
- [Hardware Defect Procedure](https://docs.nine.ch/docs/root-server/hardware/hardware-defect-procedure.md): If possible, we will perform a repair as arranged. The parts and replacement are covered by our hardware warranty, so you will not be charged.
- [Upgrade to the Latest Hardware Generation](https://docs.nine.ch/docs/root-server/hardware/upgrade-to-the-latest-hardware-generation.md): On customer request, the server hardware can be replaced with the latest hardware generation at any time. The currently valid server setup fees wil...
- [Price & Product Overview Root Server](https://docs.nine.ch/docs/root-server/root-server-overview.md): **Please note that these systems are intended for experienced system administrators.**
- [Configure Additional IP Addresses](https://docs.nine.ch/docs/root-server/networking/configure-additional-ip-addresses.md): If your server needs to be reachable on more than one IPv4 address, you can add additional addresses to your existing network interface.
- [Set Up a VLAN for Internal Networking](https://docs.nine.ch/docs/root-server/networking/set-up-a-vlan-for-internal-networking.md): If you have multiple root servers in the same room and want to exchange private/sensitive traffic between them, VLAN is your option and a good alte...
- [Set Up IPv6](https://docs.nine.ch/docs/root-server/networking/set-up-ipv6.md): Upon request we provide you with a /48 IPv6 prefix for all our **Root Dedicated Server** products. You will receive one prefix per server and be ab...
- [Set Up Source-Based Routing](https://docs.nine.ch/docs/root-server/networking/set-up-source-based-routing.md): If your server has a second IP address from a different subnet delivered over a tagged VLAN, source-based routing ensures that traffic originating ...
- [Access the Rescue System](https://docs.nine.ch/docs/root-server/operations/access-the-rescue-system.md): Using the Rescue System, you can examine and repair your system even when a normal boot is no longer possible. This can be helpful, for example, if...
- [Back Up a Root Server](https://docs.nine.ch/docs/root-server/operations/back-up-a-root-server.md): Nine offers you S3-compatible backup space where you can save the data of your root
- [Offered Operating Systems](https://docs.nine.ch/docs/root-server/operations/offered-operating-systems.md): **Root Dedicated Servers** are delivered with **Ubuntu LTS** by default.
- [Restart a Root Server](https://docs.nine.ch/docs/root-server/operations/restart-a-root-server.md): If the server is no longer responding, you can restart it via the remote reboot function. To do this, log into the <Cockpit /> with your credentials.
- [SSH/FTP Brute Force Protection](https://docs.nine.ch/docs/root-server/operations/ssh-ftp-brute-force-protection.md): "Brute force" attacks, in which a large number of username/password combinations are checked to log in to server services, are among the most wides...
- [RAID Configuration Using StorCLI](https://docs.nine.ch/docs/root-server/storage/raid-configuration-using-storcli.md): For our Root Server Dual and Root Server Storage, Nine uses Intel server hardware with a dedicated RAID controller [Integrated RAID Module RMS25CB0...
- [Replace a Defective Hard Disk](https://docs.nine.ch/docs/root-server/storage/replace-a-defective-hard-disk.md): Briefly, the procedure looks something like this:
- [Resize a Partition After a Disk Upgrade (CloudVM)](https://docs.nine.ch/docs/root-server/storage/resize-a-partition-after-a-disk-upgrade.md): > **Important:** It is assumed that the partition scheme is left unaltered after the initial delivery of your CloudVM. Therefore, depending on the ...
- [Unallocated Disk Space (Root Dedicated Server)](https://docs.nine.ch/docs/root-server/storage/unallocated-disk-space.md): We usually install new Root Servers with a portion of the storage capacity unallocated. This allows customers to add the free hard disk space using...