Why is my account suspended?

Situation

You open the Cockpit or try to create a self-service resource and you get a message, that your customer account is suspended.

Explanation

If you see this message, your account has been suspended due to a violation of our General Terms and Conditions (GTC) or our Acceptable Use Policy. If you believe this is was an error, please contact our support team by phone at +41 44 637 40 40 or by email at .

Restrictions with the suspension

If your customer account is suspended, you can no longer create or edit self-service resources.