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Contact Nine Outside Office Hours

In case of an emergency, you can call us outside of normal business hours. First, go to our status page status.nine.ch. There you will find information about current incidents, planned maintenance and third party work that may affect the availability of our services.

To contact our on-call staff, follow these steps:

  1. Call our support number ( +41 44 637 40 40). Outside office hours you will hear a recorded message.
  2. Go to the Standby Service menu by pressing the 9 button (as suggested).
  3. Confirm the terms of the service with button 1 (CHF 250 per hour, with a minimum charge of one hour).
  4. Our on-call staff will be notified of your call and will get back to you.
warning

If onsite service is required, for example to replace a hard drive, the drive to the data center is charged at CHF 250 flat rate.