Remote Hands

Nine doesn't always have staff on-site at the data centers. For on-site work such as restarting a server, Nine has to send an employee to the data center.

If you don't use the remote reboot option, or if your server doesn't start up after a remote reboot, Nine restarts the server or analyzes the problem on-site for a fee.

For the rates during office hours and outside office hours, see Support Services.