Contact Nine
You can reach our support team by email, phone, or through the Support Portal:
Datacenter Locations
All Nine datacenter locations (nine-cz01, nine-cz41, nine-cz42, nine-es34) are physically located in Switzerland. The cz/es codes are internal identifiers, not ISO 3166 country codes.
Sustainable Electricity
Our two datacenter locations use different electricity sources:
Certifications
Nine Internet Solutions AG
Status Page
You can access our status page at status.nine.ch.
Weekly Maintenance Window
A weekly maintenance window is defined for scheduled maintenance work.
Why can't I access my server using SSH/FTP?
If you have had multiple login attempts with invalid credentials, it is possible that your IP has been blocked for SSH, SFTP, FTPS and FTP login. We use this mechanism to protect your server against so called brute force attacks.