Advance Billing
Some services are invoiced in advance for several months at a time instead of monthly in arrears. The amount you pay up front is then settled against your actual usage, month by month.
Cockpit Account Suspension
Situation
Commitments
A commitment is an agreement to use a fixed amount of a service for a fixed term at a fixed price. In exchange for planning ahead, many commitments come with a discount.
Contact Management and Cockpit Access
From February 2023, our customers will be able to manage their contacts themselves via . People will now have access to Cockpit with an individual user account. How to manage these contacts and what to keep in mind, we show you here.
Creating New Customer Account
Creating a customer account, whether for personal use or an organization, is a simple and straightforward process. Both types of accounts allow for managing multiple users and assigning specific roles and permissions.
Difference between your User Profile and a Customer Account
In our cockpit, we provide two types of accounts. This page gives an overview of the two types and how they are different from each other.
How to change your address
This page describes how to change your address. There's different types of addresses, which are all covered in this article.
How to change your Cockpit credentials
This page describes, how you can manage your user profile credentials. For more information about your user profile, please visit Difference between your User Profile and a Customer Account.